Illegal deduction of ECS and harassment by customer complaint staff

Complainant Number: IPF1005

Grievance/Complainant : CORPORATE/OTHER

Grievance/ Incident Category : Private Sector

Grievance/ Incident Sub Category : 

Subject matter of grievance/incidents : I have repeatedly asked to remove my company from Just dial. After going through appropriate channels, my ECS is debited even after 3 months notice. Also, when bringing up the complaint, I was harassed by their customer complaint staff by the name of Shahnaz. Not only am i being cheated out of money every month, but the customer complaint staff also refused to entertain any requests and started shouting at me. Just Dial operates on a unprofessional and border line illegal manner, it is unfortunate that such a large company operate like thugs.

Prayer / Relief sought : Refund of last month ECS debit of Rs 3450

Place of Grievance/Incident : Delhi

Grievance/Incident Date & Time : 2018/05/21 12:00

Evidence : No

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